Supervisor: Food Hub Operations Manager

Employee Status: Full or Part-Time, Non-exempt, Hourly

We are an equal opportunity workplace and will not discriminate on the basis of disability or other legally protected categories. If an employee has a disability that makes it difficult to perform their job duties, they are encouraged to notify us to discuss reasonable accommodations. 

Position Summary

The Food Hub Driver (FHD) is the public face of a community-oriented food distribution network, responsible for ensuring the safe, timely, undamaged pickup and delivery of all Food Hub products. All FHDs must be comfortable on the road for extended hours, and have consistently exceptional organizational skills, record-keeping skills, and attention to detail while providing top notch customer service

Core Competencies

• Technical Expertise: Familiarity and confidence driving large vehicles, box delivery trucks, or other comparably-sized vehicles.
• Attention to Communication: The ability to ensure that information is passed on to others who should be kept informed.
• Attention to Detail: The ability to carefully check paperwork for accurate deliveries and pickups.
• Balancing Team and Individual Needs: Ability to work cohesively within a team environment while independently managing one’s own duties and responsibilities.
• Forward Thinking: The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.
• Flexibility: Openness to different and new ways of doing things, willingness to modify one’s preferred way of doing things.

Primary Duties and Responsibilities

Food Hub Deliveries 

• Ensure safe, timely, and undamaged pickup and delivery of all Food Hub products in vehicles as large as a 24-foot reefer box truck.
• Maintain cheerful, positive, and professional customer service while on route.
• Inspect and verify the contents and quality of all Food Hub products during pickup.
• Identify and evaluate food safety risks using Safe Food Handling training (training provided by Food Connects)
• Quickly communicate issues to the Food Hub Operations Manager.
• Maintain detailed records and paperwork as needed for regulatory compliance. 

Food Hub Fleet & Facilities Maintenance

• Monitor the condition of all truck and refrigeration components.
• Report issues to the Food Hub Operations Manager and Fleet & Facilities Manager.
• Perform daily food safety and sanitation-related route and vehicle tasks.
• Complete required daily food safety and sanitation records.

Additional Responsibilities

• Provide partners with excellent customer service.
• Maintain detailed records for all work activities.
• Attend regular check-ins with the Food Hub Operations Manager and provide proactive and constructive feedback to aid in continuous improvement. 
• Participate in annual self-review. 
• Conduct peer reviews of other staff members as requested
• Assist with training Food Hub staff as well as other duties as needed.

Working Conditions & Physical Demands

Food Connects will make reasonable accommodations to enable individuals to perform the essential functions of their work to the degree we are able to do so.

Work Conditions: 

• The position is based in the Food Connects Food Hub facility in Brattleboro, VT. 
• We are open to both full-time and part-time applicants. 
  • Full-time position with 32 - 40 hours per week expected
  • Part-time position <32 hours per week could be considered for the right applicant.
• In general, the position is expected to work regular weekday routes Monday-Friday, within 7:00 am - 8:00 pm. Most of our routes are finished by 5:00pm but there is potential for some to run later in the day (with later start times)
• The ideal candidate would work 4 or 5 days per week within that time frame.
• Evenings may be required but will have plenty of lead time for planning.
• Monday federal holidays may require at least part-time work. Adequate advance notice will be provided.  See Employee Handbook for full policy.

Physical Demands: 

• Ability and willingness to drive delivery vans and trucks.
• Ability to drive continuously for a full workday, which includes loading and unloading product for delivering and climbing in and out of delivery vehicles.
• Ability to work and drive in variant weather conditions.
• Ability to repeatedly lift and move products (up to 50 lbs).
• Ability to operate pallet jacks and lift trucks in the warehouse.

Qualifications

Required Qualifications 

• 1 or more years experience driving box delivery trucks / straight trucks or other comparably-sized vehicles. Note that our trucks DO NOT require a CDL. 
• Driving record free of serious infractions in the last three years.
• Applicants must be at least 21 years old (legal requirement for operating DOT-registered vehicles). 
• Strong communication skills, both written and verbal.
• Excellent customer service skills. 
• Strong organizational skills and natural proclivity for keeping detailed records. 
• Reliable transportation for getting to headquarters in Brattleboro, VT.
• Reliable cell phone.

Preferred Qualifications 

• Experience in logistics and/or food distribution. 
• General knowledge of veggies, fruits, or other locally-produced items.
• Familiarity with the geographical area of delivery services.
• Some mechanical knowledge/familiarity with diesel trucks.

Compensation/Benefits

• Beginning at $21.00 hourly. Negotiable depending on experience.
• Pay Differential: driving shifts exceeding 8 hours in a day receive an additional $2.50 per hour for all hours worked beyond 8.
• This position has the following benefits after a 90-day introductory period: 
  • Paid time off and Sick time off.
  • Access to vision and dental insurance
  • 15% employee discount on food purchases. 
  • 2% retirement contribution 
  • (For employees working 20 hours per week or more) No cost short-term disability insurance 
  • (For employees working 20 hours per week or more) No cost life insurance
  • (For employees working 32 hours per week or more) up to $3,000/year Health & Wellness Stipend.

Position Title: Food Hub Logistics Specialist (FHLS)

Supervisor: General Operations Manager

Employee Status: Full-Time, Non-Exempt

We value diversity in all its forms and strive to have our employment practices reflect that. We are an equal opportunity workplace and will not discriminate on the basis of disability or other legally protected categories. If an employee has a disability that makes it difficult to perform their job duties, they are encouraged to notify us to discuss reasonable accommodations.

Position Summary

The Food Hub Logistics Specialist (FHLS) coordinates the day-to-day logistics and routing operations of the Food Connects Food Hub to ensure the safe, timely, and undamaged flow of Food Hub products. Operating at the intersection of planning and execution, the FHLS translates established route structures into optimized daily schedules, directing driver workflow and serving as the primary operational point of contact across internal teams, producers, and customers. This is a hands-on, detail-oriented role well suited to someone who thrives in a fast-paced environment and takes ownership of the moving pieces that keep daily distribution running smoothly.

Core Competencies

• Attention to Communication: The ability to ensure that information is passed on to others who should be kept informed, including drivers on the road, internal teams, producers, and customers.

• Task Management: Can prioritize tasks and work toward their completion through tracking details and progress and, when needed, toggling between different projects or assignments.

• Time Management: Can organize time for optimum efficacy with regard to deadlines, collaboration, competing priorities, and personal work style.

• Forward Thinking: The ability to anticipate the implications and consequences of daily operational situations and take appropriate action — for example, proactively preparing seasonal route adjustments well in advance.

• Flexibility: Openness to different and new ways of doing things; willingness to adapt quickly when routes, orders, or circumstances change.

Primary Duties and Responsibilities

Daily Routing & Logistics Coordination (Primary)

• Build and manage daily route schedules in OptimoRoute, including optimized stop sequencing for each driver and route.

• Prepare and distribute all daily distribution paperwork, including route sheets and driver-facing logistics documents generated through NetSuite.

• Serve as the primary point of contact for drivers and partners on the road: communicate route information, relay ETAs, and troubleshoot any issues that arise during the course of a route.

• Communicate with warehouse, sales, and procurement teams on order changes, adjustments, substitutions, and distribution errors as they occur.

• Maintain accurate and organized records of distribution and routing in NetSuite.

• Coordinate with the Fleet & Facilities team to account for scheduled vehicle maintenance and inspections when building daily route assignments.

• Proactively prepare for known upcoming changes to route logistics, such as seasonal schedule shifts or holiday adjustments, in coordination with the General Operations Manager.

Operational Support & Compliance

• Monitor, track, and record food safety-related processes and information required for distribution compliance records.

• Support the development and maintenance of standard operating procedures (SOPs) related to routing and distribution.

• Identify and surface opportunities to improve daily routing efficiency and workflow; communicate suggestions to the General Operations Manager.

• Assist with administrative and operational coordination as directed.

Food Hub Deliveries (Preferred but not required)

• Cover driving routes as needed to ensure continuity of operations.

• Ensure the safe, timely, and undamaged pickup and delivery of all Food Hub products.

• Inspect and verify the complete contents and quality of all Food Hub products during pickup and communicate any shortages or quality issues promptly.

• Track and record mileage, hours, and other pertinent route information.

Additional Responsibilities

• Fill in for other staff when needed.

• Greet and assist visitors to the Food Hub, including producers, customers, drivers, and service personnel.

• Attend occasional paid off-hours meetings and events (with plenty of advance notice).

• Attend regular one-on-one check-ins with the General Operations Manager to seek and provide proactive and constructive feedback.

• Engage in annual self-review and peer-review processes as required.

• Other duties as needed to assist Food Connects in fulfilling its mission.

Schedule

The ideal candidate has availability during the hours below and is available to work between 32-40 hours per week over the course of the week. This position is likely to work 5 regular scheduled shifts, approximately 8 hours each, depending on the needs of the candidate and the Food Hub.

• Monday: 8AM - 4:30PM

• Tues: 8AM - 4:30PM

• Weds: 8AM - 4:30PM 

• Thurs: 8AM - 4:30PM

• Fri: 8AM - 4:30PM

Working Conditions & Physical Demands

Food Connects will make reasonable accommodations to enable individuals to perform the essential functions of their work to the degree we are able to do so.

Work Conditions

• The position is based in the Food Connects Food Hub facility in Brattleboro, VT.

• This is a hands-on, in-person role. Duties take place across office/desk workstation, warehouse environment, and delivery vehicles as needed. Remote work opportunities are minimal.

• Evening and weekend work may occasionally be required, with plenty of advance notice.

Physical Demands — Required

• Extensive use of a desktop or laptop computer, sitting or standing at a workstation.

Physical Demands — Preferred

• Ability to repeatedly lift and move products (up to 50 lbs) as needed.

• Ability and willingness to drive delivery vans and cargo trucks as needed.

• Ability to drive continuously for a full workday.

• Ability to work and drive in variable weather conditions.

Qualifications

Required

• 1–3 years of experience in one or more of the following: logistics or distribution operations, general office or administrative coordination, project or workflow coordination, farming or food production, or a related field. Some professional experience in the food industry is strongly preferred.

• Excellent written and verbal communication skills: in person, over the phone, by email, and text.

• Strong organizational skills and a natural inclination for keeping accurate, detailed records.

• Ability to prioritize and manage multiple time-sensitive tasks simultaneously in a fast-paced environment.

• General technical proficiency with G Suite, Slack, and spreadsheet software.

• Ability to learn and incorporate new tools and technology into a work plan.

• Reliable cell phone.

• At least 3 professional references.

Preferred

• Existing relationships with or knowledge of food producers in VT, NH, MA, and the broader New England region.

• Strong knowledge of vegetables, fruits, dairy, meats, value-added products, and other regionally produced foods.

• Familiarity with the geographical area of Food Connects’ delivery services (Vermont, Southern NH, and Western Massachusetts).

• Experience with NetSuite for order and distribution management, and/or OptimoRoute or similar route optimization software.

• Knowledge of basic food safety regulations; food safety training a plus.

• Valid driver’s license and comfort operating cargo vans or larger vehicles.

• General knowledge of the sustainable food and agriculture sector.

Compensation

• This is an hourly, non-exempt position

• Beginning at $22.25 hourly. Negotiable depending on experience.

• The following benefits are offered after a 90-day introductory period:

• Paid time off: vacation, sick, personal, and holiday leave

• Health & Wellness Stipend of up to $3,000 annually

• Short-term disability insurance (for employees working 20+ hours p/week)

• Life insurance (for employees working 20+ hours p/week)

• Access to vision and dental insurance

• 15% employee discount on food purchases. 

• 2% employer retirement contribution 

Are you interested in joining the Food Connects team but don't see a job that matches your qualifications and interests? We're always on the lookout for talented individuals who want to help us meet our mission. Please use this application to submit your resume and a brief cover letter explaining why you're interested in working with us, and what skills you'd bring to our team. 

We recommend continuing to monitor our employment page for open positions that match your qualifications even after submitting this application. Lastly, we consider General Interest Applications void after 6 months, so be sure to resubmit your information if 6 months have passed. 

Thank you!

Position Title: Food Hub Administrative Coordinator - Sales and Procurement

Supervisor: Business Development Manager

Employee Status: Full-Time, Non-Exempt, Hourly

Food Connects is an equal-opportunity workplace and will not discriminate on the basis of disability or other legally protected categories. If an employee has a disability that makes it difficult to perform their job duties, they are encouraged to notify us to discuss reasonable accommodations. 

About Food Connects

Food Connects is a nonprofit organization based in Brattleboro, VT. We distribute regional foods through our Food Hub, provide educational and consulting services to bring producers to market, and inspire kids to love local foods through our Farm to School Program. We partner with producers and customers across Vermont, New Hampshire, and Western Massachusetts to support a vibrant local food system. 

Position Summary

This Administrative Coordinator position works within the Business Development Department, providing the Sales and Procurement Teams with vital backend support, assisting with various administrative tasks, and providing excellent customer service to Food Hub customers and vendors.

They’ll work with our team to continuously evolve and develop seasonal sales strategies, promote new brands and products, and help build relationships with our partners.

Core Competencies

• Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers.

• Initiative: Independently Identify and resolve needs and issues before being asked. 

• Results Orientation: The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.

• Thoroughness: Ensuring that one’s own and others’ work and information (if required) are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.

• Task Management: Can prioritize tasks and work toward their completion through tracking details and progress and, when needed, toggling between different projects or assignments.

• Balancing Team and Individual Needs: Ability to work cohesively within a team environment while independently managing one’s own duties and responsibilities.

Primary Duties and Responsibilities

Customer Engagement 

• Processing sales orders, order substitutions and shorts, credits and other sales/proc administrative processes.

• Assist Sales Specialists with customer relationship management, time-sensitive customer outreach, sales coverage and new customer inquiries.

• Provides excellent customer service; always reachable (during business hours) by a customer in need, by  email and phone.

• Offers prompt conflict resolution to customers and alerts other teammates and departments of issues as needed. 

• Assist Sales Specialists with preparations for customers visits.

• Coordinates with vendors and customers on promotions and store demonstrations.

• Provide support to the finance team regarding customer receivables.

• Assists the Business Development Team with other tasks as assigned.

Sales Support

• Helps maintain a database of customer notes and developments.

• Participates in team product samplings to evaluate potential new products and vendors. 

• Promotes sales growth by enhancing existing relationships with customers & understanding the varied needs of our diverse customer base.

• Assists in developing sales plans, strategies and monthly promos.

• Helps identify target customers and markets, as well as products and categories.

• Maintains up-to-date knowledge regarding current marketplace trends and local seasonal availability.  

Procurement Support

• Assist Procurement Team with maintenance of product listings, ensuring that item descriptions and images are complete and up to date.

• Assist with coordination of shorts/subs for JIT/Fresh List items.

• Assist Procurement Specialist with coordination of vendor promotions, billbacks, and reporting.

• Assist Procurement Team with review and follow up of new vendor inquiries

• Assist with vendor purchase orders as needed.

Additional Responsibilities

• Fill in for other staff in the Business Development team when needed.

• Assist with recruiting, hiring, and training new employees, as needed

• Occasional paid off-hours meetings and events (with plenty of advance notice).

• Other duties as needed to assist Food Connects in fulfilling its mission.

Schedule

This position is expected to work a 40-hour week, with work hours falling between Monday-Friday, 7:00 am-5:00 pm. The Sales Team will stagger times to ensure full coverage during standard business hours. The schedule should resemble:

• Monday:7:30AM-4:00PM

• Tues: 9:00AM-5:00PM

• Weds: 7:30AM-4:00PM 

• Thurs: 9:00AM-5:00PM 

• Fri: 8:00AM-3:00PM 

Work Conditions

• This position is a hybrid role requiring 3 office days at our facility in Brattleboro, VT.  

• Some federal holidays (those that fall on Mondays), may require at least part-time work. Adequate advance notice will be provided.

Physical Demands

• This position entails extensive use of a laptop computer, sitting or standing at a desk workstation.

Qualifications

Required Qualifications 

• 1 to 2 years’ experience in one or more of the following types of roles:

• Sales

• General administration

• Project management

• Other applicable lived experience

• Strong technical skills with computers, spreadsheets, emails, and digital business management tools such as: G-suite, Excel, Slack, Asana, and customer relationship management (CRM) software.

• Excellent communication skills, both written and verbal.

• Excellent customer service skills. 

• Strong organizational skills and the ability to  keep detailed records. 

• Ability to work in a  fast-paced environment.

• Ability to learn and incorporate new tools and technology into a work plan. 

• Reliable transportation for getting to headquarters in Brattleboro, VT.

• Valid driver’s license.  

Preferred Qualifications 

• Working experience in the food industry strongly preferred.

• Knowledge of veggies, fruits, dairy, meats, value-added products and other locally-produced foods. 

• Knowledge of food producers and retailers in Vermont, New Hampshire, and Western MA.

• Strong data analysis / business intelligence skills. 

• Familiarity with the geographical area of our delivery services (Vermont, New Hampshire, and Western Massachusetts)

• Experience with E-commerce and enterprise resource planning (ERP) software for food sales and distribution.

• Knowledge of food safety regulations.

Compensation

• This is a full-time, non-exempt position, expected to work 40 hours/week. 

• Hourly, beginning at $20.00 per hour. Negotiable depending on experience.

• The following benefits are offered: 

• Up to 27 days accrued paid time off. 

• 15% employee discount on food purchases.

• After 90-day introductory period:

• $3,000/year Health&Wellness Stipend

• Short-term disability insurance

• Life insurance

• Access to vision and dental insurance

• 2% employer retirement contribution, no employee contribution required.